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Return and Refund Policy
If the purchased product is damaged / defective, or is not the product that you ordered, you can contact our customer service center to apply for a replacement or refund within 7 days after receiving the product. Or send the wrong shipped product back to us at our expense. We’ll only count a return request as damaged / defective. The return policy and precautions are as follows:
While receiving the goods, please check the contents immediately. If you find the product you ordered has the above mentioned problems, please take a photo and contact us within 7 days after the purchase date. Our customer service team will follow up and arrange these issues. (*This return policy is not applicable to "Figure" series products).
When the replacement procedure is confirmed by us, but the related replacement product has been sold out, a refund arrangement will be made to you from the payment method that you purchased the product after we received the defective product.
If a refund is going through to your credit card or PAYPAL account, the refund processing time will take around 7 to 30 days, depending on the issuing bank.
The replacement product which claimed must be returned together with the complete package, accessories, manual and warranty card.
Physical damage of the goods cannot be claimed as replacement or return.
The goods must be returned together with all the gifts that came with the purchase, otherwise we will directly deduct the value of the gifts from the refund.
Change your mind about a purchase is not entitled to a refund or exchange.
Personal hygiene related items such as underwear; socks and clothing cannot be replaced or returned.
The return/refund policy is not applicable to "Figure" series products. For any missing/wrong/damaged/painting problem parts and/or items, you should apply for replacement/replacement approval from its distributor/supplier on your own. All these replacement requests and approvals are based on the distributor/supplier established procedures and criteria, and the final decision will be made by the distributor/supplier. Please contact us for the contact information of the distributor/supplier of the product.)
Can't find the answer you are looking for? Welcome to contact our customer service hotline at +852 2950 0348 during office hours or email to email@example.com. You can also ask for assistance on our Facebook/Instagram page.